Nylon Molar Message Bite Resistant

Processing Time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer various shipping options to meet your needs:

• Standard Shipping: 2-4 business days

Shipping rates are based on the weight of your order and the delivery method chosen. All rates are calculated at checkout.

Shipping Confirmation & Order Tracking

You will receive a Shipment Confirmation email or whatsapp once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

Quoted delivery times are a guide only and while Petcherish endeavors to meet the targeted delivery times for both Next Day delivery and Standard deliveries, from time to time factors beyond our control can result in delayed delivery.

Damages

Pet Cherish is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Missing or Delayed Shipments

If your shipment is delayed or missing, please contact us at petcherishsa@gmail.com with your order number and we will assist you in tracking down your package.

30-Day Refund & Return Policy

Refunds:
If you're not completely satisfied with your order, you can return it within 30 days of receiving it. To be eligible for a return, the item must be in its original condition—unworn, unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.

To start a return, please contact us at petcherishsa@gmail.com. We will provide you with the return shipping label and the address for sending your item back. Once your return is accepted, we will process a refund that includes the purchase price and any applicable return shipping fees.

Important: Items sent back without prior approval will not be accepted.

Damages & Issues:
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect. We will assess the issue and resolve it promptly.

Non-Returnable Items:

Note: We do not accept returns on sale items or gift cards.

Exchanges:
If you need to exchange an item, the quickest way is to return the original item first and then make a separate purchase for the new item once the return is approved.

Refunds:
After we receive and inspect your return, we will notify you if your refund is approved. If approved, your original payment method will be credited within 10 business days. Please note that your bank or credit card company may take additional time to process the refund.

If you have not received your refund after 15 business days, please contact us at petcherishsa@gmail.com.

How does the guarantee Work?

• If you are not happy with your product because it was not what you expected or fell short of your expectation and wish for your money back, you can simply email us or whatsapp us within 30 days of purchasing the product and we will start the return process with you.

When does my order ship?

• We work to package and ship within 1 business day(except if it falls on a weekend). The moment an order is placed we it is with the couriers typically within 48hrs. In some cases if within the main metro's you could get it same day.

Do you have a click and collect option?

• No, unfortunately we do not have collection points. Orders ship directly to your door through our couriers. 

Can I amend my order?

• Simply send us a whatsapp on 069 594 8161 or email petcherish@gmail.com and we'll assist best we can depending on the request.

How do i track my order?

• You will be updated through our system via email or whatsapp if you opted in for this. From the time it leaves our location until its final destination you will notified.

Where are you located? 

• We are an online store located in Gauteng, Johannesburg area with no business premises for walk-ins.